How Pickup Works
(100% Self-Service)

Step-by-step: from booking to towing

1. Order confirmation

   After payment you’ll get your order number and a confirmation via email/SMS.

   Change my order First-timer FAQs

2. One-off ID verification

   Best option: use the secure link in your confirmation to scan the front & back of your physical driver licence.

   No physical licence / using digital ID? Email your ID + order number to matt@empiretrailerhire.com.

   Name must match the booking driver. Once verified, you won’t need to do this again.

3. Pickup Instructions & Access Code

   Once ID is verified (or already on file), you’ll be issued your Trailer Number and Access Code.

   • If pickup is in the future, watch for the “Pickup Instructions” email.
   • Click “Get Access Code” to view trailer number, lockbox code, and extend hire if needed.
   Didn’t get a code? Request new PIN

4. On-site pickup (self-service)

   At your chosen location, find the trailer number from your booking (number on the front panel).

   • Locate the black, round key lockbox(passenger side; some car trailers: under winch).
   • Wake the lockbox (tap to beep/light), enter your code, then press padlock.
   • If incorrect, press Back and re-enter. Green flash + chime = unlocked.
   • Grab the key, unlock the front hitch lock.
   See damage or something missing? Don’t tow — call 1300 418 285 or Report an issue.

5. Pre-hire checks & hook-up

   • Complete the Trailer Condition Report (start-of-hire).
   • Hitch locked • Chains secured • Lights plugged in • Jockey wheel up & stowed.
   • Test indicators, brake & tail-lights. Elecbrakes? Headlights ON & app connected.
   Attaching guide Elecbrakes setup Safety hub

6. Return (same easy process)

   • Park in the signed bay, remove all personal items.
   • Put the lock back on the trailer and return the key to the lockbox using the same code.
   • Complete the Trailer Condition Report (end-of-hire).