Breakdowns & Emergencies

If anyone is injured or in danger, call 000 immediately. For trailer issues, we’re here to help.

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Empire Trailer Hire Support
If you can’t reach us, contact NRMA Roadside Assistance: 13 11 22(our trailers include NRMA roadside cover).
Call 1300 418 285 Call NRMA 13 11 22 Back to Safety Hub

In Case of a Breakdown

Move to safety

  • If possible, slow down gently and pull well off the road.
  • Turn on hazard lights to alert other drivers.

Assess the situation

  • Only check the cause if it’s safe (e.g., flat tyre, engine issue).
  • Don’t attempt risky repairs on the roadside.

Call for assistance

  • Empire Trailer Hire: 1300 418 285.
  • If we’re unavailable, NRMA Roadside: 13 11 22.
  • All Empire trailers include NRMA roadside assistance.

Stay safe while waiting

  • Stay in the vehicle if safe, especially on busy roads.
  • If you must exit, do so on the side away from traffic.

In Case of an Accident

Check for injuries

  • Call 000 if anyone is hurt or if there’s danger.

Move to a safe place

  • If vehicles are operable and it’s safe, move them off the road.

Exchange info & contact us

  • Swap contact/insurance details with others involved.
  • Take photos of the scene and damage.
  • Notify Empire Trailer Hire: 1300 418 285.

Report the accident

  • Report to police as required by severity and local laws.
  • Notify your insurer as soon as possible.

Wait for assistance

  • Remain at the scene until it’s appropriate to leave.

Other Emergencies (Fire, Severe Weather, etc.)

Assess the situation

  • Identify the hazard (fire, storm, flooding, etc.).
  • If there’s immediate danger, prioritise evacuation.

Call for help

  • Contact emergency services if the situation is beyond your control.

Take safety measures

  • Use a fire extinguisher only if safe to do so.
  • In severe weather, seek sturdy shelter.

Stay informed

  • Monitor local news and weather on your phone or radio.
  • Follow instructions from authorities.

General Safety Tips

  • Keep an emergency kit in the vehicle: first-aid, basic tools, water, non-perishable food.
  • Save key numbers: 1300 418 285(Empire), 13 11 22(NRMA), 000(emergency).
  • Know your trailer’s basics before you set off: lights, brakes (if fitted), chains, coupling.
Report an Issue Trailer Condition Report Back to Safety Hub Call 1300 418 285